Alerts
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      1. AlphaX Help Center
      2. AlphaX Cloud™
      3. Alerts

      Setting Alert Actions

      AlphaX provides several action options that can be triggered when an alert condition is met. This article explains how to configure these actions to ensure you receive timely notifications and responses.

      Action Settings View

      By configuring these actions, AlphaX ensures that alerts are communicated effectively, allowing for timely responses and minimizing downtime. Adjust the action settings based on your specific operational needs and the criticality of the systems being monitored.

      Available Actions

      1.  Email Notification
        •  Sends an email to the specified addresses when an alert condition is met.
        •  Useful for immediate notification to stakeholders.
      2.  SMS Notification
        •  Sends an SMS to the specified phone numbers.
        •  Ideal for critical alerts that require quick attention, especially when email might not be immediately checked.
      3.  HTTP
        •  Makes an HTTP request to a specified endpoint.
        •  This can be used to integrate with other systems, trigger webhooks, or log events in external services.
      4.  Control
        •  Executes a control action within the AlphaX system.
        •  This can be used to automate responses, such as shutting down a machine, restarting a service, or changing a configuration.
      5.  MQTT
        •  Publishes a message to an MQTT broker.
        •  Useful for IoT applications where devices and services communicate through the MQTT protocol.

      Configuring Email and SMS Notification Settings

      Action Settings View

      AlphaX allows you to set up notifications to ensure timely alerts through both email and SMS. Additionally, it can provide AI-powered insights to help understand the root causes and provide recommendations. Here's how to configure these settings.

      Active Actions

      1. Email Notification
      •  Purpose: Sends an email to the specified recipients when an alert condition is met.
      •  Configuration
        •  Notify List: Enter the email addresses of the recipients. In the example, it's sanjeva.nadaras@minnovation.com.au.
        •  Notification Subject: Provide a clear and concise subject for the alert email. In this case, "Bin level over 70% used".
        •  Notification Body: Include a detailed message that explains the alert. Here, it states, "Bass Coast Bin level over 70% used".

      NOTE: A default body is also attached to the email. The notification body users set is in addition to the default body. 

       
      2. SMS Notification
      •  Purpose: Sends an SMS to the specified phone numbers for immediate alerts.
      •  Configuration
        •  Similar to email notifications, you will need to specify the phone numbers and message content. Ensure the message is concise due to SMS character limits.

      Example Configuration

      •  Active Actions:
        •  Email Notification: Enabled
        •  SMS Notification: Enabled
      •  Notify List:
        •  Email: sanjeevan.nadarasa@minnovation.com.au
      •  Notification Subject: "Bin level over 70% used"
      •  Notification Body: "Bass Coast Bin level over 70% used"
      •  AI:
        •  Recommendations: Enabled
        •  Root Causes: Enabled

      AI Insights

      AlphaX includes AI capabilities to enhance the usefulness of notifications by providing additional insights:

      1.  Recommendations
        •  Purpose: Analyses data and provides suggestions on the best actions to take in response to the event based on current conditions.
        •  Example: If a bin level is over 70%, the AI might recommend scheduling an additional pickup or checking for obstructions.
      2.  Root Causes
        •  Purpose: Analyses data to determine possible causes of the alert condition and provides these to the user in the notification body.
        •  Example: For a bin level alert, the AI might identify increased usage due to a nearby event or an issue with the regular pickup schedule.