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      🛠️ How to Create a Support Ticket

      When you're experiencing an issue or need assistance with a product or service, our support team is here to help. There are several convenient ways to log a support ticket—choose the method that suits you best.

      ✅ Why This Matters (and How It Helps You)

      Logging your support ticket through the right channel ensures:

      • Nothing gets missed: Every ticket is tracked, so you won’t fall through the cracks.

      • Faster resolutions: We can assign your request to the right team more quickly.

      • Clear communication: You’ll receive updates and can track progress.

      • Smarter support planning: We can prioritise urgent needs and allocate resources effectively.

      📧 Option 1: Email Us Directly

      Email: support@minnovation.com.au

      Simply send an email to our support team. Make sure to include:

      • A clear subject line describing the issue

      • A detailed description of the problem

      • Any relevant attachments (e.g., screenshots or logs)

      • Your contact details (name, phone number, company)

      This method is ideal if you're already managing support requests through email or want to quickly forward error reports or screenshots.

      🌐 Option 2: Submit a Web Form

      You can submit a support request using web forms available across many pages of our website.

      How to use this method:

      1. Visit our website: https://minnovation.com.au

      2. Navigate to a page related to your issue (e.g., product page or contact page)

      3. Fill out the support form with your details and a description of your issue

      4. Submit the form

      Our team will review your submission and respond as soon as possible.

      🔐 Option 3: Use the Support Portal (Priority Support)

      For faster, more personalized service, we recommend using our dedicated Support Portal.

      Steps:

      1. Go to https://support.minnovation.com.au/

      2. Click on the "Go to Customer Portal" link

      3. Log in with your credentials (you may need to register if you're a first-time user)

      4. Fill out the support form available in the portal

      Using the support portal helps us prioritize your request and track the status of your tickets efficiently.

      📞 Option 4: Call Us

      If you'd prefer to speak to someone directly, you can call our front office team.

      Phone Number: 1300 916 082

      Our team will:

      • Listen to the issue you're experiencing

      • Gather the necessary details

      • Create a support ticket on your behalf

      This is a great option if you're dealing with an urgent issue or need help navigating other support options.

      📚 Bonus: Use the Knowledge Base for Self-Service

      You may not need to log a ticket at all! Our Knowledge Base contains a wide range of helpful articles organized by product and function.

      • Find step-by-step guides, troubleshooting tips, and FAQs

      • Easily search for answers to common issues

      • Access articles anytime, 24/7

      Visit the Knowledge Base: https://support.minnovation.com.au/knowledgebase

      ✅ Summary

      Method Description Best For
      Email Send issue details to support@minnovation.com.au Quick messages with attachments
      Web Form Submit issue through our website Casual users or one-time issues
      Support Portal Log in to track and prioritize your tickets Registered users and ongoing support
      Phone Call Speak to our front office team Urgent or complex issues
      Knowledge Base Browse self-help articles Common questions and how-tos

      Need more help or want to get started now? Create a ticket or call us at 1300 916 082.